Pioneering Studies and Theories 1-jild 4-son (2025) · 77-83-betlar

A METHODOLOGICAL FRAMEWORK FOR ASSESSING CUSTOMER SATISFACTION WITH DIGITAL BANKING INNOVATIONS

Shirinova, Shokhsanam

DOI: 10.5281/zenodo.15046908 Manbada oʻqish PDF

Annotatsiya

 Digital banking innovations have soared in the last few years, bringing a wave of transformation to the financial services industry. Customer satisfaction can prove to be a key to long term success. Nonetheless, the established approaches for measuring customer satisfaction are primarily based on traditional service quality concepts and do not appropriately accommodate the specific characteristics associated with digital banking experiences. They allow to existing both customer satisfaction measurement models and the evaluation of innovations. Based on existing theories like SERVQUAL and Technology Acceptance Model (TAM), the proposed framework combines survey-based measures, behavioral data analytics, sentiment analysis, and econometric modeling. 

digital bankingcustomer satisfactionmethodological frameworkservice qualityeconometric modelingfintech innovation

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Iqtibos olish

APA 7 
Shirinova, Shokhsanam (2025). A METHODOLOGICAL FRAMEWORK FOR ASSESSING CUSTOMER SATISFACTION WITH DIGITAL BANKING INNOVATIONS. Pioneering Studies and Theories, 1(4), 77-83. https://doi.org/10.5281/zenodo.15046908
GOST R 7.0.5 
Shirinova, Shokhsanam A METHODOLOGICAL FRAMEWORK FOR ASSESSING CUSTOMER SATISFACTION WITH DIGITAL BANKING INNOVATIONS // Pioneering Studies and Theories. 2025. Т. 1. № 4. С. 77-83. URL: https://doi.org/10.5281/zenodo.15046908
BibTeX 
@article{shokhsanam2025,
  author  = {Shirinova, Shokhsanam},
  title   = {A METHODOLOGICAL FRAMEWORK FOR ASSESSING CUSTOMER SATISFACTION WITH DIGITAL BANKING INNOVATIONS},
  journal = {Pioneering Studies and Theories},
  year    = {2025},
  volume  = {1},
  number  = {4},
  pages   = {77-83},
  doi     = {10.5281/zenodo.15046908}
}
RIS 
TY  - JOUR
AU  - Shirinova, Shokhsanam
TI  - A METHODOLOGICAL FRAMEWORK FOR ASSESSING CUSTOMER SATISFACTION WITH DIGITAL BANKING INNOVATIONS
JO  - Pioneering Studies and Theories
PY  - 2025
VL  - 1
IS  - 4
SP  - 77
EP  - 83
DO  - 10.5281/zenodo.15046908
ER  -