Marketing 1-son (2026)
IMPROVEMENT OF CUSTOMER AND BANK RELATIONSHIP REGULATION MECHANISM BASED ON MARKETING PRINCIPLES
Temirova Sevara Baxodirovna
Annotatsiya
This article examines ways to increase customer loyalty in the banking sector by improving mechanisms for regulating customer relationships based on marketing principles. The study applies an integrated approach grounded in relationship marketing theory, t he trust –loyalty model, and customer relationship management (CRM) systems. Digital transformation and personalized services have contributed to an increase in customer retention levels.
customer loyaltyrelationship marketingbanking sectorCRMtrustdigital transformationcustomer retentionNet Promoter Scoreлояльность клиентовмаркетинг взаимоотношений
Metadata manbasi: jurnal OAI-PMH arxivi · Sindex toʻliq matnni saqlamaydi, manbaga havola beradi.