Яшил иқтисодиёт ва тараққиёт Том 4 № 7 (2026) · с. 81-86
ASSESSMENT MODEL FOR THE EFFECTIVENESS OF PUBLIC SERVICE TRANSFORMATION IN THE DIGITAL ECONOMY
An Kwangmin
Аннотация
This article examines the transformation of public services in the context of the digital economyand proposes a model for assessing the effectiveness of this transformation. The study analyzes the impactof digital technologies, e-government systems, artificial intelligence, big data analytics, cloud computing,and integrated digital platforms on improving the quality, accessibility, transparency, and efficiency of publicservices. The proposed assessment model is based on a comprehensive system of indicators, including servicequality, user satisfaction, operational efficiency, digital accessibility, data security, transparency, and economicefficiency. The study substantiates the importance of digital transformation in modernizing public administration,developing citizen-oriented public services, and improving the performance of public institutions. The findingsprovide a basis for developing practical recommendations for policymakers and public institutions aimed atstrengthening digital governance, improving the effectiveness of public service transformation, and ensuringsustainable development.
digital economy, public service transformation, digital transformation, e-government, public administration, effectiveness assessment model, digital governance, artificial intelligence, big data, cloud computing, service quality, digital platforms, citizen satisfaction, transparency, information security, sustainable development.
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