Journal of Biomedicine and Practice – Biomeditsina va amaliyot jurnali 10-том 3-сан (2025)
SERVQUAL METHODOLOGY AS A TOOL FOR IMPROVING THE QUALITY OF MEDICAL SERVICES
Мамасолиева Шохиста Абдугаппаровна, Абдуназарова Юлдуз Равшановна, Шеховцова Мария Станиславовна
Аннотация
The SERVQUAL methodology is one of the most widely used tools for assessing service quality. In the context of medical services, this methodology helps identify the gap between patients' expectations and the actual level of services provided. The application of the SERVQUAL methodology in medical institutions not only allows for the evaluation of the current quality of services but also helps to identify areas for improvement. Regular patient surveys based on this methodology enable healthcare management to adapt services to patient needs, which, in turn, contributes to increased patient satisfaction and loyalty. Thus, the SERVQUAL methodology is an effective tool for improving the quality of medical services, allowing healthcare organizations to systematically analyze and enhance their processes based on real patient feedback and expectations.
служба контроля качества; SERVQUAL; СК метод; управление в государственных учреждениях системы здравоохранения; повышение качества услуги;quality control service; SERVQUAL; SC method; management in state institutions of the health care system; improving the quality of servicesifat nazorati xizmati; SERVQUAL; SC usuli; sog'liqni saqlash tizimining davlat muassasalarida boshqaruv; yordam qilish, yuqori sifat.
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