Қўқон университети хабарномаси 17-jild (2026) · 76-80-betlar
RESEARCH AND DEVELOPMENT OF AN INTELLIGENT CRM FOR FOODSERVICE ENTERPRISES WITH A DIGITAL TWIN FOR OPERATIONS SIMULATION AND OPTIMIZATION
Umarov, Umarxon
Annotatsiya
This study presents the research, design, and development of an Intelligent Customer Relationship Management (CRM) platform enhanced with a Digital Twin to support operational simulation and optimization within foodservice enterprises. The system integrates dynamic analytics, workflow monitoring, and data-driven decision support while the Digital Twin replicates operational workflows using agent-based and discrete-event simulation. Evaluation results demonstrate improved throughput, reduced waiting times, and enhanced predictive accuracy across foodservice operations.
CRM, Digital Twin, Foodservice, Operational Optimization, Simulation Modeling, Django, PostgreSQL, Decision Support Systems
Metadata manbasi: jurnal OAI-PMH arxivi · Sindex toʻliq matnni saqlamaydi, manbaga havola beradi.