Қўқон университети хабарномаси Том 17 (2026) · с. 76-80

RESEARCH AND DEVELOPMENT OF AN INTELLIGENT CRM FOR FOODSERVICE ENTERPRISES WITH A DIGITAL TWIN FOR OPERATIONS SIMULATION AND OPTIMIZATION

Umarov, Umarxon

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Аннотация

This study presents the research, design, and development of an Intelligent Customer Relationship Management (CRM) platform enhanced with a Digital Twin to support operational simulation and optimization within foodservice enterprises. The system integrates dynamic analytics, workflow monitoring, and data-driven decision support while the Digital Twin replicates operational workflows using agent-based and discrete-event simulation. Evaluation results demonstrate improved throughput, reduced waiting times, and enhanced predictive accuracy across foodservice operations.

CRM, Digital Twin, Foodservice, Operational Optimization, Simulation Modeling, Django, PostgreSQL, Decision Support Systems

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APA 7 
Umarov, Umarxon (2026). RESEARCH AND DEVELOPMENT OF AN INTELLIGENT CRM FOR FOODSERVICE ENTERPRISES WITH A DIGITAL TWIN FOR OPERATIONS SIMULATION AND OPTIMIZATION. Қўқон университети хабарномаси, 17, 76-80.
GOST R 7.0.5 
Umarov, Umarxon RESEARCH AND DEVELOPMENT OF AN INTELLIGENT CRM FOR FOODSERVICE ENTERPRISES WITH A DIGITAL TWIN FOR OPERATIONS SIMULATION AND OPTIMIZATION // Қўқон университети хабарномаси. 2026. Т. 17. С. 76-80.
BibTeX 
@article{umarxon2026,
  author  = {Umarov, Umarxon},
  title   = {RESEARCH AND DEVELOPMENT OF AN INTELLIGENT CRM FOR FOODSERVICE ENTERPRISES WITH A DIGITAL TWIN FOR OPERATIONS SIMULATION AND OPTIMIZATION},
  journal = {Қўқон университети хабарномаси},
  year    = {2026},
  volume  = {17},
  pages   = {76-80}
}
RIS 
TY  - JOUR
AU  - Umarov, Umarxon
TI  - RESEARCH AND DEVELOPMENT OF AN INTELLIGENT CRM FOR FOODSERVICE ENTERPRISES WITH A DIGITAL TWIN FOR OPERATIONS SIMULATION AND OPTIMIZATION
JO  - Қўқон университети хабарномаси
PY  - 2026
VL  - 17
SP  - 76
EP  - 80
ER  -