Innovation science and technologiy Volume 1 Issue 12 (2025)
ANALYSIS OF ICT APPLICATION IN UZBEKISTAN’S TOURISM BASED ON EMPIRICAL RESEARCH
Nazarov, Khusanbek
Abstract
This article presents an empirical analysis of the use of Information and Communication Technologies (ICT)in Uzbekistan’s tourism sector. Based on data from 2020–2024, the research shows that ICT tools such as E-Visa.gov.uz, Uzbooking.uz, and Tourism.uz have significantly improved service quality and customer satisfaction, whilerevealing regional and gender-based disparities. Recommendations are proposed to enhance inclusiveness and promotesustainable digital tourism
ICT, digital tourism, Uzbekistan, e-services, empirical research, smart destination
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