Илғор иқтисодиёт ва педагогик технологиялар 3-jild 3-son (2026) · 3-10-betlar
ASSESSMENT OF THE ECONOMIC EFFICIENCY OF DIGITALIZATION PROCESSES IN POSTAL COMMUNICATION ENTERPRISES OF UZBEKISTAN EVIDENCE FROM “UZBEKISTON POCHTASI” JSC
Mamatkulov, Gulom, Маматкулов, Гулом, Mamatkulov, Gulom
Annotatsiya
The article analyses the dynamics of service structure, regional indicators and digitalisation efficiency in JSC “Uzbekiston Pochtasi” and its territorial branches for 2020–2025. The study relies on the statistical tables, regional comparisons and integral efficiency indicators presented. The findings show that periodicals and written correspondence still occupy an important position in the service portfolio, but their long-term growth potential is limited. The sharp decline in electronic money transfers indicates the need to reconsider the value proposition of postal financial services under competition from fintech and mobile banking applications. By contrast, positive changes in parcel flows, delivery speed, customer satisfaction and the share of digital orders confirm the feasibility of gradually shifting the postal system towards an e-commerce logistics and digital platform model. The article develops practical recommendations on regional clustering, minimum digital standards, KPI/SLA monitoring, and stronger integration of logistics and financial services
postal servicesdigitalisationeconomic efficiencyelectronic operationsparcel deliveryterritorial branchesintegral indexJSC “Uzbekiston Pochtasi”почтовая связьцифровизация
Metadata manbasi: jurnal OAI-PMH arxivi · Sindex toʻliq matnni saqlamaydi, manbaga havola beradi.